lOusY seRviCe @ GV VivOcitY
daddy's home... so we - 爸，妈，婷 and i - went for lunch at Vivo earlier today.
went to 店小二.
the food's not bad! i liked the 特色小二豆腐 and some 湖南芝麻 chicken dish. yummy! the sauce in the chicken dish was really nice! might go back before i return to Syd to have their duck dishes. i say might cos there's just so many other places i wanna go to before leaving.... ha!
portions were just nice for us. after 'early-bird' disc (cos we were there just before noon), the bill came up to less than $45. i'll say that was pretty worth it.
after lunch, 爸妈 went off to run errands. 婷 and i went to catch Nancy Drew - such a young, girlish flick. nothing fantastic. but it was nice to spend 'sisterly' time with the little girl. i used to read Nancy Drew stuff some 15 years ago... now 婷's hooked on those books too! so it was nice to go catch the movie together. she paid for the tickets ^^ i got marshmallows and popcorn for us. hurhurhur! she also paid for bubbletea on the way home. thanks 妹妹 =)
anyways, it was my first trip ever to GV Vivo. and i didn't like it one bit!!!!!!!!!! the service, in my opinion, was just awful! from the ticket selling agent to the service boy behind the popcorn counter to the other boy checking our tickets. they were all so rude!
the ticket selling lady:- not sure if she was someone of higher position or something - cos she was not in the uniforms that the other agents were wearing; she was in some green silk-ish blouse. there was no 'hello, how can i help" when we stepped up to the counter, not the slightest bit of smile... in fact there was no greeting whatsoever. she was just.... well, for lack of a better word, bored! expressionless, emotionless... gave me the feeling she was just there to get all the transactions through and that was it! i thought to myself "wtf! you're in the service industry! for Christ sake, smile lah!!! even if you have to pretend! you should be smiling damnit! esp if you're a supervisor or some 'in-charge'...! all the more you should be setting a good example for your staff eh??? like duh!!!!!!".
the fat boy behind the refreshments counter:- gosh! so so SO awfully rude!!!!!! i asked if the only popcorn sets available was that Transformer thingy (which is ridiculously expensive -- $10 for a popcorn and drink and some Transformer card thingy). since we didn't want anything except popcorn, i asked for a regular popcorn instead of a set. he was impatient and rude, telling me "you wait", then proceeding to go to their 'back office' where i heard him shouting at a fellow colleague to help. the two service peeps were basically shouting at each other. how can anyone work in such an environment where fellow colleagues shout at each other instead of holding a decent conversation like civil people??? then the boy turned to me and went, "salted ah?". rude rude RUDE! throughout that whole transaction there was not a single 'please', 'thank you' or smile.
the guy who checks/rips tickets and is suppose to direct patrons to their respective cinemas:- my goodness! this guy basically just stood behind his 'station', arms stretched, took our tickets, ripped and returned the torn tics to us. again there was no greeting whatsoever, no smile, nothing! he just moved on to the next customer! he didn't even bother with eye contact!!
what is wrong with all these so called service people??? is it so blardy hard to say hello and to smile???? these people, whether they are in the service industry as part-timers or for good, are suppose to be ambassadors of whatever organization they work for... they are in the service industry for Christ's sake! they should be friendly, welcoming, passionate, people-oriented peeps! but all the staff we encountered this afternoon were plain rude and unfriendly!!! gosh! barely one week back in SG, and i'm so so SO missing the friendly service staff you get in Syd. geez! all those peeps who work at Ritz Cinema in Randwick - from the ticket-selling lady, to the girls behind the bar, to the boys who sweep up the cinema after the movie ends.... they're all so nice!
but those this afternoon??? gawd!!!!! absolutely horrible! just plain rude!! shame... where has all that Courtesy Campaign and Staff Training stuff gone to?
*sigh*
ugly, rude Singaporeans. >_<
went to 店小二.
the food's not bad! i liked the 特色小二豆腐 and some 湖南芝麻 chicken dish. yummy! the sauce in the chicken dish was really nice! might go back before i return to Syd to have their duck dishes. i say might cos there's just so many other places i wanna go to before leaving.... ha!
portions were just nice for us. after 'early-bird' disc (cos we were there just before noon), the bill came up to less than $45. i'll say that was pretty worth it.
after lunch, 爸妈 went off to run errands. 婷 and i went to catch Nancy Drew - such a young, girlish flick. nothing fantastic. but it was nice to spend 'sisterly' time with the little girl. i used to read Nancy Drew stuff some 15 years ago... now 婷's hooked on those books too! so it was nice to go catch the movie together. she paid for the tickets ^^ i got marshmallows and popcorn for us. hurhurhur! she also paid for bubbletea on the way home. thanks 妹妹 =)
anyways, it was my first trip ever to GV Vivo. and i didn't like it one bit!!!!!!!!!! the service, in my opinion, was just awful! from the ticket selling agent to the service boy behind the popcorn counter to the other boy checking our tickets. they were all so rude!
the ticket selling lady:- not sure if she was someone of higher position or something - cos she was not in the uniforms that the other agents were wearing; she was in some green silk-ish blouse. there was no 'hello, how can i help" when we stepped up to the counter, not the slightest bit of smile... in fact there was no greeting whatsoever. she was just.... well, for lack of a better word, bored! expressionless, emotionless... gave me the feeling she was just there to get all the transactions through and that was it! i thought to myself "wtf! you're in the service industry! for Christ sake, smile lah!!! even if you have to pretend! you should be smiling damnit! esp if you're a supervisor or some 'in-charge'...! all the more you should be setting a good example for your staff eh??? like duh!!!!!!".
the fat boy behind the refreshments counter:- gosh! so so SO awfully rude!!!!!! i asked if the only popcorn sets available was that Transformer thingy (which is ridiculously expensive -- $10 for a popcorn and drink and some Transformer card thingy). since we didn't want anything except popcorn, i asked for a regular popcorn instead of a set. he was impatient and rude, telling me "you wait", then proceeding to go to their 'back office' where i heard him shouting at a fellow colleague to help. the two service peeps were basically shouting at each other. how can anyone work in such an environment where fellow colleagues shout at each other instead of holding a decent conversation like civil people??? then the boy turned to me and went, "salted ah?". rude rude RUDE! throughout that whole transaction there was not a single 'please', 'thank you' or smile.
the guy who checks/rips tickets and is suppose to direct patrons to their respective cinemas:- my goodness! this guy basically just stood behind his 'station', arms stretched, took our tickets, ripped and returned the torn tics to us. again there was no greeting whatsoever, no smile, nothing! he just moved on to the next customer! he didn't even bother with eye contact!!
what is wrong with all these so called service people??? is it so blardy hard to say hello and to smile???? these people, whether they are in the service industry as part-timers or for good, are suppose to be ambassadors of whatever organization they work for... they are in the service industry for Christ's sake! they should be friendly, welcoming, passionate, people-oriented peeps! but all the staff we encountered this afternoon were plain rude and unfriendly!!! gosh! barely one week back in SG, and i'm so so SO missing the friendly service staff you get in Syd. geez! all those peeps who work at Ritz Cinema in Randwick - from the ticket-selling lady, to the girls behind the bar, to the boys who sweep up the cinema after the movie ends.... they're all so nice!
but those this afternoon??? gawd!!!!! absolutely horrible! just plain rude!! shame... where has all that Courtesy Campaign and Staff Training stuff gone to?
*sigh*
ugly, rude Singaporeans. >_<
posted by 'Lil tWin StaR at
7:39 pm
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